EMail Services and Mail Lists

Q - What's my EMail address ? - Every account comes with at least one email address. By default the email address is username@accesscom.com

(Example - If your username is fred - your email address is fred@accesscom.com)

Q -What do I need to know to setup my EMail client to read my Chatserve EMail ? - This is the basic info you'll need to setup your mail client if you want to use your Chatserve EMail account as a primary EMail address.

• POP Mail (Incoming) Server- popd.accesscom.com
• SMTP Mail (Outgoing) Server- popd.accesscom.com

Q - Can I forward my EMail from Chatserve to another account ? - If you already have another email account elsewhere, you can forward the mail from your chatserve account easily by going to the User Utility page.

Q - How do I get notified of important announcements ? - IMPORTANT NOTICE- Chatserve will use your chatserve email address as the default address to send notices about planned outages, system troubles and changes to your account. This is the ONLY way you will receive these important announcements so if you don't read your Chatserve email or forward it to another email account, you will not know what is going on in the Chatserve community

Q - What is the error I sometimes see when I send mail - Relay Denied ? - The rash of mail server abuse by SPAM sources on the net has forced Chatserve to institute security measures - meant to keep our mail servers from being illegally used to send SPAM by parties outside our network. This security measure blocks sending of EMail through our server from locations outside our internal network. Unfortunately, this means you may be blocked from sending mail through our server even if you are a valid customer - if you send from a location outside the Chatserve network (which means most of you).

To keep our mail server available to our valid customers, we have installed a patch that allows you to send mail through our server, once you have authenticated. You authenticate by reading mail. The username and password you supply when reading mail is passed to the outgoing mail server, allowing you to use it to send mail. As a further security measure, this back door is temporary and will time out every 15 minutes. To keep it from becoming a problem for you, simply set your email client to check mail every 10 minutes and you will stay authenticated for as long as you are online.

Q -Are there any Mailing Lists I should sign up for ? - Chatserve also offers a mailing list for palace customers and their staff and guests. This list provides a place for Chatserve customers, staff and guests to exchange ideas, get advice, post notices about palace events and get to know the other members of the Chatserve family. Although this list is primarily intended for members of the Chatserve family, all are welcome.

Q - How do I get signed up for the mail list ?

• Send an email from the account where you want to receive the mail from the list to palace-request@lists.accesscom.com. Place the single word - Subscribe - in the subject.
• You will receive a confirmation email asking if you really meant to sign up for this list
• Reply to that email and you will be signed up automatically